Terms of Reference

Practical Action

We help people find solutions to some of the world’s toughest problems – made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting and locally owned solutions for agriculture, water and waste management, climate resilience and clean energy. We share what works with others, so many more people can change their worlds.

Terms of Reference


Practical Action is a global change-making group that consists of a UK registered charity with community projects in Africa, Asia and Latin America, an independent publishing company and a technical consulting service. It combines these specialisms to multiply its impact and help shape a world that works better for everyone. In Nepal, Practical Action is focused on putting ingenious ideas into work to contribute to poverty reduction and sustainable wellbeing through working in three expertise change areas: Energy that transforms; Farming that works and Resilience that protects.


Under Energy that Transforms, a consortium of Practical Action, National Association of Community Electricity Users’ Nepal (NACEUN) and Ajummery Bikas Foundation (ABF) is implementing a project entitled “Digital innovations for e-cooking market development”. The project is funded by Netherlands Enterprise Agency (RVO) through EnDev Innovation Window. The project intends to develop and utilise digital technologies to accelerate the e-cooking market, and will capture and share learning across three areas: (i) Develop web/mobile-based digital applications for e-cooking market actors and users; (ii) Build capacity of e-cooking users and supply chain actors in using the digital applications to make informed decisions; (iii) Establish linkages between/among the demand and supply chain actors for e-cooking market development. The project will reach at least 3000 households (HHs), 10 micro small medium enterprises (MSMEs), 10 last-mile distributors (LMDs), 5 transport service providers, 5 Community Rural Electrification Entities (CREEs) through innovative digital applications.

The digital applications are proposed for three main actors of the e-cooking sector, namely:

  • Users (HHs and MSMEs) – Represent the demand side. In order to raise awareness of the users and enhance demand of e-cooking solutions, mobile learning applications will be developed.
  • Supply chains actors (Importers/ Suppliers and LMDs) – Represent the supply side. A digital platform for connecting importers/ suppliers with local retailers or last mile distributors for promotion of standard quality e-cooking solutions is being developed.
  • Electricity service providers (CREEs) – Represent the basic infrastructure services and contribute towards enabling environment. Web-based applications to evaluate and ascertain the status of CREEs, their ability to promote e-cooking solutions and organising such data in a Management Information System (MIS) will be developed.

Among these, the digital platform is already in the design phase. The project now seeks to develop mobile/ web-based applications for the users and CREEs.


The main objective of the assignment is to develop and deliver a mobile application intended for general users of e-cooking solutions as well as a web-based MIS for CREEs and NACEUN. The specific objectives of the assignment are:

  • To develop a mobile-based learning app for e-cooking users (HHs and MSMEs) which shall include information on:
    • benefits and ways of using e-cooking solutions promoting cleaner and healthier kitchen and households
    • recipes and methods for cooking various meals on E-cooking solutions
    • understanding and implementing measure for electrical safety at household/enterprise level
  • To develop a web-based MIS with a main interface at NACEUN, personalized interfaces for the CREEs and an interface for NEA to access summary information
  • To develop a self-assessment interface for CREEs within the MIS

Note: All the necessary contents for the mobile-app will be provided by the project team.


The scope of work for the assignment includes, but not limited to:

  1. Development of Mobile based app – android and iOS
  2. Development of web-based MIS
  3. Development of self-assessment interface within the MIS
  4. Suggestion of appropriate hosting server requirements for the MIS (including all interfaces and mobile app)
  5. Procurement of login credentials to the approved hosting server (after discussion with the project team) for at least for two years
  6. Provisioning of annual maintenance and update for at least two years
  7. Development of user manuals and standard operating procedures for the users to install and operate the applications

The details of the mobile/ web-based applications are given in Annex 1.


The assignment is expected to ensure following methodologies:

  • Project management – agile methodology for flexibility
  • Standard and detailed testing procedure
  • Have links established to other digital applications e.g. B2B platform separately developed by the project
  • Ensure compliance with legal requirements including compliance with any relevant data protection legislation (including GDPR)
  • Consult, discuss and receive feedback from the project team at different stages of the application development


The following deliverables are envisioned under this study:

  • An Inception report and presentation
  • Live and functioning mobile and web applications
  • A zipped copy of all the codes as well as databases
  • A coding manual and a user manual for both the applications
  • Root login access to hosting server


The Consultant team shall have a Team Leader/ Project Manager, a Senior Web Developer, two Web Developers, two Mobile Application Developers, a System Analyst, a Designer and at least one Tester. The Team is required to have a proven track record of at least five years of developing mobile and web applications. They should be able to demonstrate their developed products.

The Team should have the ability to work in collaboration and communicate proactively with people at all levels. The Team has to work closely with the project team from Practical Action, ABF and NACEUN and in the guidance of the Project Manager and Digital Manager to carry out the above-mentioned assignment.

(Preference will be given to the team composing of consultants from marginalized groups, including women, Dalit and oppressed communities)

In addition to the above criteria of team members, the following considerations should be taken into account during the selection process:

  1. Proposed professionals must sign the copy of CVs clearly mentioning their proposed position in this assignment;
  2. A copy of company registration certificate;
  3. A copy of VAT certificate (obligatory); and
  4. A copy of tax clearance for the last fiscal year from the Inland Revenue Office.


The maximum available budget for this assignment is NRS. 1,800,000.00 (In words: Eighteen hundred thousand rupees only) inclusive of applicable taxes. All applicable taxes will be deducted at the source. 40% of the total cost shall be made upon finalization of inception report, second and third instalment each of 30% will be paid against the progress and final report of development and live functioning of web and mobile based applications

All expenses should be included in your budget plan with a proper budget breakdown.


The assignment is expected to commence in the third week of May 2022 and the applications should be live and functioning by the end of August 2022. The following timeline needs to be followed to complete the assignment:

By 17 May 2022Contract signing
By 27 May 2022The consultants review key documents and refine the methodology of the assignment; prepare inception report with user and process flow diagram and present the inception reportDiscussion with the project team
During the assignmentRegular update and discussion with the project team
By 29 July 2022The team submits a progress report and demonstrates the progress to the wider teamDiscussion with the wider project team
31 August 2022Final report; Live and functioning system and all deliverablesIncorporating all the comments received during the discussions


All received proposals shall be reviewed following different indicators. These will be but not limited to sound understanding of the assignment, competent methodology, consistency, coherence and compliance, the experience of the proposed consultants, inclusiveness of the team and efficient budget planning.


Practical Action Nepal Office requests consultant firms (registered in VAT) to submit (i) an application highlighting the letter of interest (LoI); (ii) a brief technical proposal along with your proposed methodology and design; (iii) recently updated CVs; and (iv) a financial proposal with detail cost breakdown to conduct the proposed work to following address on or before 17:00 hrs., 9th May 2022 in separate envelope properly marked with the proposal type sealed. The outer envelope should be marked as “Developing Digital Applications for User Awareness and Organisational Management for E-Cooking Market Development”.

Practical Action Nepal Office
House no: 1114, Panipokhari, Lazimpat
PO Box 15135, Kathmandu, Nepal
Phone: 977-1-4423639/640
Email: proposals@practicalaction.org.np

Practical Action believes in and follows through a fair and competitive process to recruit the consultant in all of its assignments to ensure quality assurance.

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