Vacancy Announcement

EkGhanti Services Pvt. Ltd.

Reimagining a better telephone, communication and customer experience. EkGhanti Services is an NTA recognized Telecom Value Added Services Provider. Established in 2017 after two years of Research, Development and Copyrighting technology, EkGhanti Services provides a wide range of preset and custom services opting the usage of Missed Calls, SIP, aIVR, ePBX, SMS and Voice Technologies. Our area of expertise lies…

Job Information

Job Description

1. PHP/ Laravel Developer (Mid-Level)

No of Vacancy: 1

Skills and Requirements:

  • Previous working experience as a PHP / Laravel developer for 1 year(s).
  • In depth knowledge of object-oriented PHP and Laravel 5 PHP Framework.
  • Hands on experience with SQL schema design, SOLID principles, REST API design.
  • MySQL profiling and query optimization.
  • Creative and efficient problem solver.

Duties and Responsibilities:

  • Liaise with fellow backend and front-end developers.
  • Design and implement web applications that use the Laravel framework.
  • Implement server-side logic to process front inputs.
  • Identify and fix bugs that are found within code.
  • Interact with SQL databases.
  • Ensure all inputs going to a database have been parameterized.
  • Ensure the appropriate security standards have been implemented.
  • Ensure you’ve written unit test cases to verify code is performing as expected and to prevent possibly security breaches.
  • Create written documentation for the different components.
  • Debug and troubleshoot issues.
  • Contribute to database design.

2. Frontend Developer

No of Vacancy: 1

Skills and Requirements:

  • Using CSS Preprocessors.
  • Using APIs and RESTful Services.
  • Be proficient in coding language such as HTML, CSS, JavaScript and jQuery.
  • Be experienced with graphic design applications (e.g., Adobe Illustrator).
  • Creative and efficient problem solver.
  • Understand the principles of SEO.
  • Be proficient in communicating with team members, supervisors and clients.

Duties and Responsibilities:

  • Optimizing the user experience.
  • Using HTML, JavaScript and CSS to bring concepts to life.
  • Developing and maintaining the user interface.
  • Implementing design on mobile websites.
  • Creating tools that improve site interaction regardless of the browser.
  • Managing software workflow.
  • Fixing bugs and testing for usability.
  • Decide web page design and structure.
  • Develop features to enhance the users’ experience.
  • Striking a balance between functional and aesthetic design.
  • Assure that all user input is validated before submitting to back-end.

3. Quality Assurance (QA)

No of Vacancy: 1

Skills and Requirements:

  • Defining business requirements and reporting them back to stakeholders.
  • Oral and written communication skills.
  • Being detail-oriented and capable of delivering a high level of accuracy.
  • Analytical thinking and problem solving.
  • Work experience in software development.
  • Work experience in software quality assurance.
  • Knowledge of software QA methodologies, tools and processes.
  • Experience in writing clear, concise and comprehensive test plans and test cases.
  • Experience working in an Agile/Scrum development process.
  • Experience with performance and/or security testing is a plus.

Duties and Responsibilities:

  • Review requirements, specifications and technical design documents to provide timely and meaningful feedback.
  • Plan and Develop the Project Idea.
  • Monitor Project Progress and Set Deadlines.
  • Validate the business requirements to make sure that all parties involved in the development process are on the same page.
  • Standardize the development process so that the team sticks to the single previously outlined workflow.
  • Verify the expected result. If everything was done right, the analysis of the same aspects (business processes, customer satisfaction, etc.) shows positive dynamics after change implementation.
  • Estimate, prioritize, plan and coordinate testing activities.
  • Identify, record, document thoroughly and track bugs.
  • Liaise with internal teams (e.g., developers and product managers) to identify system requirements.
  • Monitor debugging process results.
  • Train users to implement solutions.
  • Track quality assurance metrics, like defect densities and open defect counts.

4. React Native Android/IOS Developer

No of Vacancy: 1

Skills and Requirements:

  • Bachelor’s degree in Computer Engineering, Computer Science, or related field required.
  • A Minimum of 2+ years of professional experience working with React Native.
  • An understanding of React Native best practices and a commitment to following them.
  • Ability to create and maintain continuous integration and delivery of React Native applications.
  • Experience working with Swift, Objective C, and Java a plus but not required.
  • Firm grasp of the JavaScript language and its nuances, including ES6+ syntax.
  • Good experience in JavaScript, modern JavaScript, HTML programming languages.
  • Ability to write well-documented, clean JavaScript code.
  • Highly proficient in one or more libraries (e.g., Redux, React Router, etc.) for state managing and routing in addition to React.
  • Proficient in using Git as a control system.
  • Rock solid at working with third-party dependencies and debugging dependency conflicts.
  • Familiarity with native build tools, like XCode, Gradle.
  • Understanding of REST APIs, the document request model, and offline storage.
  • Meaningful experience working on large, complex systems.
  • A positive mindset and can-do attitude and attention to details.

Duties and Responsibilities:

  • Collaborate with a team of developers and designers to create a web application run on multiple platforms such as android or iOS.
  • Architect, build and maintain excellent React Native applications with clean code, while creating reusable, effective, and scalable JavaScript code.
  • Test and update web application so that it can be used on all web browsers.
  • Design the data and presentation layer of the web application’s front-end.
  • Use additional JavaScript libraries such as Redux to manage the web application’s state, derive computed data from the state of the system, and make asynchronous API calls.
  • Translate the client’s technical requirements into code.
  • Leverage native APIs for deep integrations with both platforms.
  • Diagnose and fix bugs and performance bottlenecks for performance that feels native.

5. VUE JS/ React Developer

No of Vacancy: 1

Skills and Requirements:

  • Bachelor’s degree or several years of experience in ecommerce, computer science, or other related fields.
  • Strong understanding of JavaScript and React JS, including the latest revisions of ECMAScript.
  • Good knowledge of the Vue.js framework and related components such as Vuex and Vue Router.
  • Experience with standard tools and services in JavaScript front-end development and software development, such as Git, GitHub, HTML5, Laravel, Angular, Node.js, and npm.
  • The ability to work as part of a team, taking ownership of individual components and following coding guidelines to create performant components that fit into more comprehensive projects.
  • An understanding of advanced JavaScript concepts, such as dealing with asynchronous requests and dynamic content.
  • Experience with integrating and maintaining external software libraries and APIs using a command-line interface and package managers.

Duties and Responsibilities:

  • Write performant code using core Vue, Vuex, and Vue Router to create websites and web applications.
  • Create tests for code written by yourself and other web developers, full-stack developers, and software engineers.
  • Integrate Vue into legacy projects.
  • Diagnose and fix bugs and other software defects in new and existing Vue applications.
  • Run code optimization tools and analyzers to spot and refactor inefficiencies to create highly performant code.

6. IT Support

No. of Vacancy: 2

Duties and Responsibilities:

  • Responsible for the management of the company’s Internet and information technologies (IT) assets.
  • Maintenance of all information technology equipment.
  • Manage the company’s system firewall protection applications or software.
  • Make mechanism for the protection of the company’s system.
  • Develop, mentor, and train the IT support staff.
  • Account for backup of systems and all data.
  • Offer training to staff of the organization and its clients.
  • Make effort for effective safety protocols.
  • Make recommendations for the improvement of the company’s IT department.
  • Maintain right working attitude with other IT staff.
  • Respond to clients’ questions on IT.
  • Handle the organization’s hosting information.
  • Continuously seek improvement of the IT sections.
  • Stay informed of development in the IT world.
  • Network computers in various departments when needed.
  • Responsible for the installation and configuration of software on computer systems.
  • Handle diagnosis and troubleshooting of computers to discover and solve hardware and software faults.
  • Handle logging of queries for both customers and employees.
  • Responsible for analyzing call log to discover trending matters and issues.

7. Sales Assistant

No. of Vacancy: 1

Skills and Requirements:

  • Self-motivated and driven by targets.
  • Strong communication skills-both verbal and written.
  • Excellent communication skills in English are required.
  • Critical Thinking and problem solving
  • Teamwork and collaboration.
  • Professionalism and strong work ethic.
  • Should have good presentation skills.
  • Ability to stay updated with technology.
  • Bachelor Complete.
  • Fresher can apply.

Duties and Responsibilities:

  • Retain both New & Existing Customer & Follow up as per the portfolio management guidelines.
  • Report preparation on Corporate Sales Activities assigned under individual sales representative/department.
  • Prepares customer agreements and follows up on closure.
  • Take necessary actions as per process and suggestion from supervisor on customer feedback, handling customer complaints, and communicating on timely resolution.
  • Liaison with Cross function team on Department projects such as
  • Digitalization as and when necessary.
  • Work towards meeting of Individual / Department / Company Target.
  • Prepare, Support and participate in customer events and programs.

8. Customer Care Associates (CCA)

No. of Vacancy: 2 (Females)

Skills and Requirements:

  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multitasking skills.
  • Excellent knowledge of management methods and techniques.
  • +2 Complete
  • Proficiency in English and Nepali Language.
  • Working knowledge of customer service software, databases and tools.
  • Proven working experience in the related field will be an added advantage.
  • Fresher can apply.

Duties and Responsibilities:

  • Ensure timely and accurate customer service.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Prepare reports by collecting, analyzing, and summarizing information.
  • Maintains client confidence and protects operations by keeping information confidential.
  • Maintains professional and technical knowledge by attending educational workshops/trainings, reviewing professional publications; establishing personal networks.
  • Maintain the KPIs, shifts schedules defined by the Team Head.
  • Co-ordinate with different department and to accomplish to provide the customer service and meet the set targets.
  • Testing of the products and offering before and after product launch.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Testing of the products and offering before and after product launch.
  • Maintain customer feedback and provide to responsible when required.
  • Ensure proper recording and closure of all issues.

How to Apply

Interested individuals are required to send their CV along with a passport-size photograph including the application letter to hr@ekghanti.com.  Please mention the job position in the subject line in the application letter.