Technical Support Engineer

Code Fusion Technologies Pvt. Ltd.

Code Fusion Technologies is a global software development company providing IT solutions to enterprises worldwide. Combining proven expertise in technology, and an understanding of emerging business trends, Code Fusion delivers a range of software development solutions that includes e-business solutions, enterprise applications, professional website design and development, product engineering, CMS Softwares, Time and attendance tracking software, etc. We study, design,…

Job Information

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    Duty Station Kathmandu
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    Type of Appointment Full time
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    No. of Openings 2 openings
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    Salary Negotiable / Monthly
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    Job Level : Mid-Level
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    Job Experience : 1+ Years
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    Job Category IT and ICT Engineering
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    Job Qualification : Bachelor
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    Posted Date : Aug 05, 2022

Job Description

The Code Fusion team is looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. The ideal candidate should diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Ultimately, the candidate will be a person our customer’s trust. They will rely on him/her to provide timely and accurate solutions to their technical problems.

No of Openings: 2

Major Responsibilities:

  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Track computer system issues through to resolution, within agreed time limits.
  • Talk to clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
  • Provide prompt and accurate feedback to customers.
  • Ensure all issues are properly logged.
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes and manuals.
  • Maintain jovial relationships with clients.

Required Qualification & Experience

  • Bachelor’s degree in Information Technology, Computer Science, or relevant field.

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.

Must have skills

  • Hands-on experience with Windows/Linux environments.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical solutions, both in written and verbal form.
  • Additional certification in Microsoft, Linux, Cisco, or similar technologies will be a plus.
  • Knowledge about e-governance/ERP-related systems/products will be a plus.

How to Apply

To Apply: Send your resume to: hr@codefusiontech.com after completing this form link https://forms.gle/k8VrzrqieRZaUd646

Note: It is compulsory to fill up the form and candidates won’t get a callback if they don’t fill out this form.