Sales Manager

Home Loan Experts

Home Loan Experts is the top specialist mortgage company in Australia with rapidly growing offices in Sydney and Kathmandu. Having settled over $2 billion home loans, we are the leading financial service provider in Australia.

Job Information

  • icon
    Duty Station Kathmandu
  • icon
    Type of Appointment Full time
  • icon
    No. of Openings 1 opening
  • icon
    Job Level : Manager
  • icon
    Job Experience : 2 + Years
  • icon
    Job Category Sales and Marketing
  • icon
    Job Qualification : Bachelor
  • icon
    Posted Date : May 09, 2021

Job Description

Job Description

The role of the Broker Team Manager is to ensure the effective day to day implementation and operations of the Mortgage Broker Team including but not limited to broker performance, meeting operational objectives and KPIs and ensuring individual and team budgets are continually met. They need to create the fire in the team and create exceptional performers.

Responsibilities / Duties:

Task Management

  • Work with broker team to ensure all leads are contacted within an hour whilst ensuring broker are always logged into phone queues during business hours.
  • Utilise Broker activity report to manager leads contacted ensuring broker compliance.
  • Utilise Compliance team activity report to manage phone leads not entered for data integrity.
  • Work to ensure crucial broker process documents are updated accordingly e.g Broker Manual and HLE Niches.
  • Handle customer complaints and source appropriate solutions delegating to Broker Team Manager Sydney as necessary.
  • Coordinate BDM meetings and training.
  • Approval authority with support in relation to duplicate valuations, pricing and escalations.

People Management

  • Effectively manage team by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
  • Ensure monthly and quarterly employee updates are complete in line with budgets, compliance, progress and sales processes.
  • Coach and mentor broker to ensure compliance standards are met handling misconduct as appropriate.
  • Work with new brokers to ensure training requirements are met and compliance records are audited as required.
  • Participate and drive weekly meeting with key stakeholders to ensure the effective management of workload and budget.
  • Undertake other ad hoc duties as may be required from time to time.
  • Ensure compliance with and current knowledge of legislation, market trends and analysis and key industry drivers.

Why join us? 

  • A secure long-term role.
  • Work with the very best in the industry.
  • A competitive monthly salary.
  • Paid annual leave and sick leave.
  • Flexible start time to complement your lifestyle.
  • Training and Development budget just for you.
  • Office sponsored ‘Employee Assistance Program’.
  • Accidental and Medical Insurance (for you and 2 of your loved ones).
  • Parties and events – we want you to have some fun at work!
  • Free breakfast every day.
  • Provident Fund and Gratuity as per labour law of Nepal.
  • Working from home during COVID. All essentials equipment will be provided to you.

Work hours: 6:00 am to 2:00 pm including a 1-hour lunch break.

Required Qualification & Experience

Qualifications and Experience:

  • Completion of or undertaking a Management course.
  • Minimum 2 years experience in similar operating environment.
  • Qualification in Workplace Training & Assessment.
  • Leadership and Management.

Skills :

  • Communication and Problem Solving skills.
  • Relationship Building.
  • Coaching & Mentoring.
  • Decision Making & Judgement.
  • Intermediate Computer skills.

How to Apply

Applying Procedure: 

Up for a challenge? Send us your resume and cover letter to recruitment@homeloanexperts.com.au with the subject line “Career: Sales Manageraddressing all the essential requirements.

Visit hlenepal.com.np and homeloanexperts.com.au to know more about us!