Program Manager

Viamo Nepal

Mobile technology is revolutionizing how organizations engage with their end users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. And yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages,…

Job Information

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    Duty Station Kathmandu
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    Type of Appointment Full time
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    No. of Openings 1 opening
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    Salary Competitive /
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    Job Level : Manager
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    Job Experience : 4 year
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    Job Category NGO | INGO | Charity
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    Job Qualification : Master
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    Posted Date : Nov 20, 2020

Job Description

Job Description

You will become part of our growing team in Nepal working with some of the most innovative development organizations and private sector companies. Your role is to ensure that every project and programme is implemented to the delight of our partners who deeply care about the impact of projects. In this role, you will work with a wide range of different partners from health, education, agriculture, financial inclusion and many more. You will support these organizations with the design of digital engagement strategies, deliver exceptional customer service during the implementation of mobile and digital projects, and take great pride in fostering impact through mobile in Nepal.

Key Responsibilities 

  • Work with a Project Consortium on all design and implementation needs of a multi year project; carry out field-level training and pretesting of content
  • Work with partners to design and launch effective mobile engagement projects
  • Delight our partners with high quality, timely execution of programme activities
  • Monitor the implementation of the needs of these partners according to the project objectives
  • Solicit and document client feedback, including needs and expectations to inform the ongoing development of Viamo’s offerings
  • Support the design of innovative mobile engagement projects for partners
  • Advise clients to design successful applications and use cases for mobile engagement projects.
  • Help to establish work plans and deliverables for each project
  • Facilitate training of partners staff and conduct field testing of solutions as needed
  • Supervise qualitative and quantitative research and other field activities
  • Conduct data analysis and report on the results of project and programmes
  • Document and share lessons learned and best practices from Nepal with Viamo’s international team of program staff

Key Performance Indicators 

  • Happy clients measured through Net Performance Score (NPS)
  • Project implemented on time and on budget
  • Impact: number of unique listeners and engagements

Team and Reporting Structure 

  • Reports to the Country Manager Nepal
  • Works closely with the Design and Implementation teams

Required Qualification & Experience

  • University degree and 3+ years of demanding professional experience in a client-facing role, and demonstrable interest in the use of technology for development
  • Experience either directly from the development sector working with or for NGOs or with private sector companies with NGO clientele
  • Excellent project and program management skills with emphasis on customer service
  • Independent thinker and problem solver with proven experience in a fast-paced environment
  • Great in multi-tasking and managing numerous projects at one time
  • Proven ability to work independently, flexibility and willingness to adapt to new tasks as needed
  • Excellent attention to detail and thoroughness
  • Fluency in English and Nepali
  • Previous experience working with a Mobile Network Operator
  • Experience on large USAID funded projects
  • Experience on designing and deploying Cash Based Programs, with a focus on using digital technology
  • Quantitative and analytical skills – including experience with large data-sets and data analysis
  • Technically proficient with software programs, and the desire to learn and embrace more
  • Experience in facilitating Design Sprints with different stakeholders

How to Apply

Interested Candidates are requested to apply with a CV and a short cover letter at

Viamo is an Equal Opportunity Employer. We value diversity and encourage applications from all candidates. We believe that diverse perspectives help our teams to create innovative solutions and understand our global clients’ needs. In alignment with our values, we are committed to recruiting and retaining a diverse global workforce without discrimination