Product Support Analyst Job in Nepal

Job Information

Duty Station Kathmandu
Type of Appointment Full time
No. of Openings 8 openings
Salary Negotiable / Monthly
Job Level : Mid-Level
Job Experience : 1+ Years
Job Category IT and ICT Engineering
1+ Years
Job Qualification : Bachelor
Posted Date : Jan 26, 2022

Job Description

Cedar Gate Services is looking for highly motivated, hands-on Product Support Analysts to provide front- line end-user support and triage product and data issues by developing and maintaining a strong customer perception of support and product quality.

Responsibilities

Triage and respond to incoming client support requests
Coordinate with Product and Data Management teams on issues that require resolution, and communicate updates to clients
Support the Account Management team by tracking, escalating, and resolving both general and client-specific issues
Develop action plans around incoming client inquiries, responding to client requests, and escalating issues
Own, track, report and manage support SLAs and ensure delivery against requirements and company goals
Provide analytics on the client tickets with regards to SLA and KPI’s

Required Qualification & Experience

Bachelor’s degree in any field
Excellent English communication skill, both oral and verbal
Experience of technical support in an SAAS environment a plus
Experience in healthcare data related environments a plus
Data analytics and SQL experience a plus
Experience with Salesforce a plus
Flexibility to work odd hours (Morning, Evening, Night, Weekend)

How to Apply

Email your application and resume to NepalCareer@cedargate.com by Feb 10, 2022.
Mention “PSA“ in the email subject.

Only shortlisted candidates will be contacted for interviews. Cedar Gate Services is an equal opportunity employer and believes in creating a diverse workplace.