Jr-Mid WordPress Technical Support Specialist

ThemeGrill Pvt Ltd

ThemeGrill Pvt Ltd Theme Grill (themegrill.com) is one of the leading WordPress Themes/Plugins Shop of the world (yes, not just of Nepal). Our themes have been loved by people all around the globe and currently, our products empower more than 400,000 sites and are getting more than 5000 plus downloads on a daily basis. ThemeGrill is a young energetic team.…

Job Information

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    Duty Station Kathmandu
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    Type of Appointment Full time
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    No. of Openings 4 openings
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    Salary Negotiable / Monthly
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    Job Level : Mid-Level
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    Job Experience : 1+ Years
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    Job Category IT and ICT Engineering
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    Job Qualification : Bachelor
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    Posted Date : Jun 02, 2022

Job Description

  • Respond to support questions about ThemeGrill themes, plugins, and products.
  • Provide general and technical support to users via Email, Chat, Support Tickets, and Forums.
  • Gather feedback from customers and prepare the necessary documents.
  • Collaborate with the developers to resolve issues and achieve better results.
  • Testing and evaluating new features and technology.
  • Other related duties as assigned.

What do we offer?

  • Competitive Salary & Timely Salary Review
  • We Provide Lunch, Snacks, Tea & Coffee
  • Friendly Team who are always ready to help.
  • Fun working environment.
  • 5 days working week.
  • Bonus for dedicated team members
  • Timely refreshments and outing programs
  • Sports Activities: In-house Table Tennis, Badminton court, Carrom Board, Dart Board and Chess to play and enjoy the break time. (We conduct Interoffice Tournament time-to-time on different sports.)
  • Friendly team who loves to help, go to movies, hiking, play games together

Required Qualification & Experience

  • Should have patience, grace, and a sense of humor
  • Knowledge of WordPress, Themes, and Plugin is a must (HTML/CSS/JS and PHP )
  • Excellent command of written English and Grammar
  • Attention to detail and good problem-solving skills
  • The capacity to work well within a team
  • The ability to clearly explain a technical problem to a customer/colleague
  • Testing and evaluating new products (Themes and Plugins)
  • Updating and creating documentation
  • Outstanding listening and questioning skills
  • Curious to learn and grow

Bonus Points if you also have

  • Support background in WordPress-related products and related services (include wordpress.org profile link on your CV)
  • Familiar with tools like HelpMonks, Jira, and Crisp
  • Proficiency in writing documentation
  • Experience in customization work according to the client’s request
  • WordPress development experience (e.g., themes, hooks, filters, plugin API, etc.)

How to Apply

Interested candidates can send links, Projects, GitHub repo links of your best work till now along with CV and Cover letter via

Apply here