IT Operations Officer (Digital Solutions)

WFP Nepal

The World Food Programme is the food-assistance branch of the United Nations. It is the world's largest humanitarian organization, the largest one focused on hunger and food security, and the largest provider of school meals. Founded in 1961, it is headquartered in Rome and has offices in 80 countries.

Job Information

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    Duty Station Kathmandu
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    Type of Appointment Full time
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    No. of Openings 1 opening
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    Salary Negotiable / Monthly
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    Job Level : Mid-Level
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    Job Experience : 1+ Years
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    Job Category NGO | INGO | Charity
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    Job Qualification : Master
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    Posted Date : Nov 13, 2022

Job Description

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ), and will report to IT Operations Officer.
At this level, the job holder is required to work closely with various stakeholders within WFP Nepal in understanding the need and delivery of Digital Assistance Services supporting the work of WFP in Nepal and work closely with stakeholders, head of Units, RBB and HQ units for rolling out corporate solutions available within WFP.


This job holder is responsible for conducting research, identifying and documenting stakeholders’ requirements, exploring solutions, and implementing innovative digital solutions (both existing and new) that can support WFP’s operations following WFP standards. Work closely with CO, RBB and HQ units to promote existing capacity and solutions within the WFP network.


Position Title: Information Technology Operations Officer (Digital Solutions)

Functional Unit: Information Communications and Technology (ICT) Unit

Contract Type:  Service Contract (SC)

Grade: SC-8 (Equiv to NO-A)

Contract Duration: 12 months

Duty Station: Kathmandu, Nepal

Vacancy Number: 178174

Date of Publication: 8 November 2022

Deadline of Application: 21 November 2022

This vacancy announcement is ONLY for Nepalese Nationals.

WFP offers a competitive benefits package including salary, social security, leave plus a medical insurance ( 

KEY ACCOUNTABILITIES (not all-inclusive)

Under the overall supervision and guidance of the Country Director and the direct supervision of the Head of ICT unit the incumbent will be responsible for the following duties:

  • Support the IT Operations Officer to ensure the Digital Solution needs of Country Offices are addressed in compliance with corporate standards and processes.
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
  • Act as a focal point for all software development requests, and work closely with key stakeholders, Regional Bureau (RB) and Head Quarter (HQ) representatives for proper validation of need requirements.
  • Provide support for Cash based Transfer (CBT) Unit by assisting in process design, documentation, implementation of CBT related projects.
  • Provide support for rolling out of CBT digital solutions by reviewing use cases, identifying change requirements, and confirming user acceptance for the release of new functionality.
  • Provide support for SCOPE (beneficiary information and transfer management system) implementation for identify and transfer management by assisting on efficient planning, coordination, implementation, and monitoring of the project activities.
  • Prepare clear technical systems documentation for developed IT solutions to facilitate IT systems development and maintenance. Prepare SOP, TOR, Business case and project briefs, and project reports following the project management approach.
  • Support the roll-out of corporate tools and promote resources available within WFP corporate network. Collaborate with WFP’s subject matter experts (field/operations staff) for successful deployment of digital solutions.
  • Support the implementation of modern integrated IT solutions supporting WFP business needs.
  • Monitor and maintain information and documentation ensuring it is available and updated to support the corporate processes and decision-making.
  • Resolve queries independently, escalating if required, to ensure that standard IT questions are answered, information sources are shared, and accurate information and process guidance are provided to staff.


  • Assist IT team to provide standard technical training to end users of commonly used technology and systems, to assist WFP staff in conducting their work.
  • Assist in the preparation of materials and the delivery of training on automated business processes to ensure efficient and effective use of IT systems.
  • Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
  • Assist in Implementing improvements to methods and processes within the IT unit to support the continuous improvement of IT services provided.
  • Assist in the installation, configuration and customization of IT systems ensuring compliance with WFP’s IT standards, guidelines, and procedures.
  • Assist in the release of IT systems, and pilot projects and provide early life support to prepare for and enable proper use of the IT solution.
  • Support the collection, and collating of various data, compile, and prepare reports to provide accurate information for informed decision-making and to support the effective and timely management of WFP IT resources.
  • Contribute to planning, monitoring, and processing IT administrative and logistics actions, including contracts with external entities and/or vendors to ensure all data is accurately and timely recorded, processed in WFP corporate systems and any operational issues addressed
  • Supporting the implementation of operating procedures, to contribute to the continuous improvement of IT administration services in the area of responsibility.
  • Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
  • Perform other related duties as required

Required Qualification & Experience


Education: Advanced university degree (Masters) in Computer Science or other relevant field, or First University degree with additional years of related work experience or trainings/courses.

Language: Fluency (level C) in English language and the duty station’s language, if different.


  • At least one (1) year of postgraduate professional experience.Additional years of progressively responsible work experience in planning, design, development, implementation, and maintenance of ICT solutions is desirable.
  • Has performed user support activities resulting in timely, high-quality delivery of services to user community, including the emergency operations user community.
  • Has assisted with the specification, development, research and evaluation of client standards.
  • Has coordinated and managed small or medium IT software projects.
  • Has assisted in change management procedures, activities and processes at HQ and field.
  • Experience with multi-vendor projects and delivery coordination and management is strongly desired.
  • Familiarity with customer relationship management Systems like Sugar CRM or any other CRM platform is preferred.
  • Familiarity with beneficiary and transfer management platforms (eg. SCOPE) is preferred.
  • Exposure to projects that are related to social protection activities is highly desired.
  • Knowledge of WFP data management processes strongly preferred.


Desirable Knowledge and Skills:

  • Possess good stakeholder management skills with experience in engaging and supporting both technical and non-technical colleagues.
  • Computer systems, Networks, Software development, Databases and Data Analysis, Internet technologies, Software requirements definition, Agile, Human Centred Design, Customer Service Orientation, Problem-solving, social media tools, and Digital Transformation.
  • Very strong knowledge of and experience with Microsoft Office365 Suite of tools and services.
  • Exposure to ITIL, Project Management, COBIT, Application Lifecycle Management, Tableau, SPSS, Python, Office365 and SharePoint is desirable.
  • Familiarity with IT-related administration tasks dealing with budget and finance, vendors, and contracts.
  • Excellent writing/editing skills for a variety of technical grade documentation.
  • Operate effectively under pressure and changing priorities and work both independently and collaboratively as part of a team as required.

How to Apply