Information Communication Technology (ICT) Associate

World Health Organization

The objective of the WHO Nepal Country Office is to implement the Country Cooperation Strategy by supporting the Nepal Government in the formulation, implementation and evaluation of national health policies, strategies and plans and developing and managing WHO's technical cooperation programmes at the country level. WHO provides guidance and technical support in organizing the humanitarian health response and in revitalizing…

Job Information

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    Duty Station Nepal
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    Type of Appointment Full time
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    No. of Openings 1 opening
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    Salary Negotiable / Monthly
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    Job Level : Mid-Level
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    Job Experience : 3+ years
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    Job Category IT and ICT Engineering
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    Job Qualification : Bachelor
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    Posted Date : Jan 24, 2022

Job Description

Grade: No grade
Contractual Arrangement: Special Services Agreement (SSA)
Contract Duration (Years, Months, Days): The duration of the contract will depend on the needs of the functions.

Job Posting: Jan 20, 2022, 9:07:05 AM

Closing Date: Feb 10, 2022, 4:44:00 AM

Primary Location: Nepal

Organization: SE_NEP WR Office, Nepal

Schedule: Full-time

IMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device’s system settings. 


The purpose of this vacancy is to develop a list of qualified candidates for inclusion in this advertised roster for WHO Health Emergency Programme (WHE), Nepal. Successful candidates will be placed on the roster and subsequently may be selected for the assignments falling in this area of work or for similar requirements/tasks/deliverables. Inclusion in the Roster does not guarantee selection to a SSA contract. There is no commitment on either side.

Objective of the Programme:

The objective of the WHO Nepal Country Office is to implement the Country Cooperation Strategy by supporting the Ministry of Health and Population (MoHP), Government of Nepal (GoN) in the formulation, implementation and evaluation of national health policies, strategies and plans and developing and managing WHO’s technical cooperation programmes at the country level. The Country Office collaborates with the Government of Nepal and relevant stakeholders in support of their efforts of achieving national health goals; of ensuring the attainment of universal health coverage and of contributing to global and regional public health action by providing need-based technical assistance in national level policy formulation, setting norms and standards, improving knowledge dissemination and management, monitoring country health situation and building sustainable institutional capacity, to play a greater leadership role in different national level policy technical forums. WHO provides guidance and technical support in organizing the humanitarian health response following multi-hazard emergencies and in revitalizing the capacity of the health sector to recover and rebuild from emergencies in appropriate and sustainable ways. In the inter-emergency period the objectives are to increase the capacity and resilience of the Nepal Health System to reduce risk, prevent and prepare for disasters, to mitigate adverse health consequences, through supporting the Emergency Risk Management interventions prioritized in the national plan for the implementation of the Sendai Framework for Disaster Risk Reduction (2015-2030); and the health security interventions for enhancement of core capacities required to comply with the International Health Regulations (IHR) 2005 as prioritized in the National Action Plan on Health Security (NAPHS), National Action Plan on Anti-Microbial Resistance (NAP-AMR) and National Pandemic Preparedness and Response Plan (NPPRP).WHO strives to integrate and harmonize the actions undertaken for enhanced ERM and Health Security with the interventions implemented to achieve the health-related Sustainable Development Goals (SDGs) and health systems strengthening through appropriate capacity building and co-ordination mechanisms and partnerships. The WHO Health Emergencies Programme (WHE) supports the MoHP, GoN to direct and coordinate the rapid provision of life-saving emergency health interventions at scale in the aftermath of multi-hazard emergencies and disasters and subsequently assists in the rapid recovery of the health system in collaboration with national and international partners. Thereupon it provides technical support to the MoHP and partners to enhance health sector emergency risk management through prevention risk reduction or mitigation; preparedness and response readiness to build a health system that is resilient to multi-hazard disasters including public health emergencies.

Summary of Assigned Duties:

Under the overall supervision of Team Leader – WHO Health Emergencies (WHE) Programme, direct supervision of Concerned National Professional Officer, WHE Programme the incumbent will perform the below-appended functions.

  1. Ensure effective functioning, installation, operation and maintenance of all WHO ICT hardware equipment.
  2. Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and other routine repairs that are not covered by any warranty.
  3. Install commercial and WHO-developed software and related upgrades, in line with WHO global policies.
  4. Monitor the network connectivity, system resource utilization regularly to ensure a stable and secure network environment.
  5. Troubleshoot and monitor network problems and ensure that WHO global managed desktop environment (Synergy) and network resources are protected from malware.
  6. Respond to user needs and questions regarding network access and other computer software and hardware including Microsoft applications.
  7. Maintain the ICT inventory and stock of supplies and spare parts in cooperation with the OSL Team.
  8. Provide ICT support during WHO meetings (in-person, hybrid and virtual) in addition facilitate workshop, training, meeting and seminar.
  9. Provide guidance for troubleshooting and ICT support to P/HEOCs and WHE offices.
  10. Support in preparation and development of IEC materials and designs required for visibility items.
  11. Maintain privacy and confidentiality of WHO Software license and appropriate use for the staff members in their machine.
  12. Facilitate to develop the websites and tools for data collection in coordination with the technical lead and its regular maintenance
  13. Support in website management for proper communication in coordination with the technical lead
  14. . Technical support for strengthening the information management system at the hospital level for surveillance and digital health initiative
  15. Facilitate in development of specifications for digital initiatives in coordination with the technical lead.
  16. Technical support in various envisaged digital initiatives for surveillance and response systems
  17. Perform other duties and tasks as assigned by the WHO Team Leader – WHE and functional supervisors

Required Qualification & Experience


Bachelor’s degree in Information Technology.


Advanced University Degree in Information Technology.



At least 3 years of working experience in Information Technology


Working experience in a reputed organization, handling server, networking and Microsoft certificate. Additional training in networking, Cisco operating and programming knowledge.

Functional Skills and knowledge:

  • In-depth knowledge of the key health security risks; situations, needs and priorities in all-hazards public health emergency preparedness, and response.
  • Ability to generate options, decide, prioritize, execute and multi-task under pressure.
  • Excellent analytical skills, strategic thinking and good judgment.
  • Excellent interpersonal skills, tact, discretion and diplomacy.
  • Ability to effectively work with government, development partners/donors and collaborating agencies.
  • Excellent communication and presentation skills with the ability to write clearly and concisely and give technical advice and guidance taking into consideration the views of multiple stakeholders and partners in resource-limited contexts.
  • Technical expertise: Overall attitude at work is also required mandatory competencies.
  • Good knowledge in outbreak response, disease control and emergency risk management in the health sector.

Other skills:

Good knowledge of computer applications and software including MS Office applications (specifically excel, word and ppt.). Ability to coordinate with the government, manage projects, build partnerships with multiple partners in the context of health emergencies.


1. Teamwork

2. Respecting and promoting individual and cultural differences

3. Communication

4. Ensuring the effective use of resources

5. Producing results

Use of Language Skills: Excellent knowledge of written and spoken English and Nepali.


Monthly Salary: (Net of tax) NPR Rs 117,708.00 (Level VI) at single rate (taxable as per Nepal Government laws and appointment will be through Special Services Agreement, SSA)

Grade: Level VI

Duty Station: Anywhere in Nepal

How to Apply


  • This vacancy notice may be used to fill other similar positions at the same grade level.
  • Only candidates under serious consideration will be contacted.
  • A written test and the interview may be used to screen applicants.
  • Any extension of appointment would be subject to programmatic requirements, performance of the incumbent and availability of funds.
  • WHO only considers higher educational qualification obtained from accredited institution. The list can be accessed through this link:
  • Any misrepresentative of facts would disqualify the candidate.
  • No telephone enquiries or paper applications please.
  • WHO is committed to workforce diversity.
  • Application from qualified female candidates particularly from disadvantaged and socially excluded groups are -strongly encouraged.
  • For information on WHO’s operations please visit:
  • WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • This position is subject to local recruitment