ICT Officer


The United Nations Development Programme (UNDP) (French: Programme des Nations unies pour le développement, PNUD) is the United Nations' global development network. It promotes technical and investment cooperation among nations and advocates for change and connects countries to knowledge, experience and resources to help people build a better life for themselves. The UNDP provides expert advice, training and grants support to developing countries, with increasing…

Job Information

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    Duty Station Kathmandu
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    Type of Appointment Contract
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    No. of Openings 1 opening
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    Salary Negotiable / Monthly
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    Job Level : Mid-Level
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    Job Experience : 15+ Years
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    Job Category UN | United Nations
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    Job Qualification : Master
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    Posted Date : Feb 18, 2022

Job Description

Mission and objectives

UNDP in Nepal VISION STATEMENT UNDP Nepal works with the people and Government of Nepal, and other development partners to pursue equitable and sustainable human development goals through eradication of poverty, increase in livelihood opportunities, improvement in community resilience against conflict, disasters and impact of climate change, while laying down strong foundations for a society based on rule of law with an inclusive and participatory democracy.


Enhancing Access to Justice through Institutional Reform Project (A2J) which is implemented under Nationally Implemented Modality (NIM), closed its first phase in 2021 and is starting its second phase in 2022. Under the overall leadership of the Ministry of Law, Justice and Parliamentary Affairs (MOLJPA), the project will be implemented jointly and in a close partnership with UNDP Nepal.

As a complement to the A2J-II, an initiative on enhancing accountability by strengthening grievance handling mechanisms at subnational level has been launched in 2021.This is called the Initiative on Advancing Accountability through Strengthening Hello Chief Minister (in short, accountability project). The accountability project aims to strengthen the local and provincial governments’ capacity to effectively handle grievances – measure, monitor, and respond – and provide useful and inclusive public services using digital technologies such as machine learning, chatbots, and data analytics tools. To achieve this goal, the project will closely work with Hello Chief Minister as a channel to not only receive complaints but also secure data to measure and monitor the sources and types of grievances, mobilize justice actors to enhance the responsiveness of the concerned government bodies, and engage with various civil society organizations and interest groups to encourage inclusive public services. The accountability project will closely work with the Chief Minister’s Offices, Ministry of Law, Justice and Parliamentary Affairs and Ministry of Federal Affairs and General Administration. The project takes an innovative approach to advancing accountability and transparency through implementation of digital technology in grievance handling and data management.

Task description

Within the delegated authority and under the supervision of National Project Manager or his/her designated mandated representative(s), the UNV ICT Expert will: 1. Assess, design and adopt appropriate digital technology interventions especially in the initial phase of the implementation

• Assess the baseline capacity and needs of the Hello Chief Minister unit at the Chief Minister’s Office and of other related government bodies as well as the digital readiness of the public in target provinces

• Actively partake in planning and implementation of project activities related to data management (collection, analysis, and visualization) and digital innovation

• Develop capacity development action plans on digital readiness and capacity of Implementing partners and justice actors based on the ICT need assessment

• Conduct regular monitoring and check-ups to identify gaps and challenges in adopting digital technologies introduced through the project

• Develop data visualization training materials for implementing partners and stakeholders

• Develop capacity building materials for data analysis and investigative skills for justice actors

• Take lead in purchasing softwares and hardware for automated and/or manual data collection, analysis, mapping, and visualization

• Ensure proper monitoring and reporting on digital innovation activities and provide guidance and recommendations for improvement of the project strategies and plans

• Regularly study and adopt international best practices on digital transformation and accountability and transparency building through learning events organized by UNDP and other partners

• Identify partnership opportunities with private sector for digital innovation in government 2. Provide technical assistance to the stakeholders and implementing partners on ICT related issues

• Offer technical guidance and support to stakeholders and implementing partners in adopting digital technology including to enhance the grievance handling mechanisms (namely Hello Sarkar and Hello CM)

• Support provincial and local governments decision making in product design process (mobile applications, digital citizen’s charters, portals) especially regarding product features and technology options

• Provide support to province and local governments in developing chatbots for information and government service delivery enhancement

• Mentor the officials working with the project, implementing partners including provincial and local government on data classification, processing, information management

• Produce Standard Operating Procedures for digitalization and disaggregation of data collected from Hello Sarkar and Hello CM

• Provide technical guidance and support to Access to Justice Project in its project implementation and activities on digital capacity building of the justice sector

• Perform other operational duties related to the programme as assigned by National Project Manager

• Support to upgrade existing ICT system and products of the projects and implementing partners 3. Support in ensuring mainstreaming of Gender Equality and Social Inclusion (GESI) throughout programme interventions:

• Provide inputs related to IT and E-Governance to GESI Specialist (PCU) for the development of GESI tools and support their implementation at federal level

• Ensure that accessibility for women and excluded/marginalized groups is a key factor in the development and roll-out of IT and E-Governance systems at all levels, with particular attentiona to digital accessibility for persons with disability

• Develop and facilitate capacity development sessions for PLGSP TA Staff and external stakeholders on the importance of GESI-responsive IT and E-Governance systems

• Support dissemination of information, learnings and good practices to promote GESI mainstreaming and GESI-responsive capacity development initiatives related to IT and E-Governance. 4. Perform any other tasks assigned by the concerned authorities

• Strengthen IT systems at the CM’s and local government level to make hello CM more functional and operational.

• Streamline and coordinate with other concerned government at sub-national level on IT

• Provide support to the project team on IT related issues

• Any other related tasks as may be required or assigned by the supervisor.

Required Qualification & Experience

Eligibility criteria


35 – 80


Candidate must be a national or legal resident of the country of assignment.


Required experience

15 years of experience in Computer science, information management, computer application or other related fields At least 10 years of professional work experience at the national and/or international level in ICT innovation in the development projects. Experience with government agencies will be an asset or other relevant programmes; experience working with government agencies is an asset. Experience in working at the national/international level with IT/E-Governance systems development is essential.

Area(s) of expertise

Information technology, Administration

Driving license


English, Level: Fluent, Required Nepalese, Level: Fluent, Required

Required education level

Master degree or equivalent in Computer science, information management, ICT, E-governance, Computer application or other related fields

Competencies and values

Corporate competencies

• Demonstrated high moral integrity by modelling the UN’s values and ethical standards, sound political judgment as well as diplomacy, impartiality and discretion and proven capacity of initiative, discretion and leadership.

• Displays cultural, gender, religious, race, nationality and age sensitivity. • Accountability

• Creative Problem Solving

• Effective Communication

• Inclusive Collaboration

• Stakeholder Engagement

• Leading by Example

Functional Competencies

• Excellent understanding of ICT system and digital platform of government of Nepal, especially legal and judicial sector

• Familiarity with subnational governance, grievance handling, anti-corruption, legal aid, access to justice and human rights issues;

• Ability to adapt to flexible and fluid situations

• Promotes knowledge management in UNDP and a learning environment in the office through leadership and personal example.

• Actively works towards continuing personal learning and development in one or more practice areas, acts on learning plan and applies newly acquired skills.

Development and Operational Effectiveness

• Ability to strengthen/upgrading existing ICT system and capacity

• Ability to oversee provide ICT inputs to the government authorities and bureaucracy

• Ability to implement new systems and affect staff behavioral/attitudinal change

How to Apply

Other information

Living conditions and remarks

As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials. National UN Volunteers are part of the malicious insurance plan. Note: This assignment requires the UN Volunteer to be stationed at Surkhet or Dhangadhi for the initial 3 months of the assignment and the rest 9 months at Kathmandu with frequent travel to Karnali and Sudurpaschim Province.

Inclusivity statement

United Nations Volunteers is an equal opportunity programme that welcomes applications from qualified professionals. We are committed to achieving diversity in terms of gender, care protected characteristics. As part of their adherence to the values of UNV, all UN Volunteers commit themselves to combat any form of discrimination, and to promoting respect for human rights and individual dignity, without distinction of a person’s race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

Note on Covid-19 vaccination requirements

Selected candidates for certain occupational groups may be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid-19) in line with the applicable host entity policy