ICT Associate


The United Nations Population Fund, formerly the United Nations Fund for Population Activities, is a UN agency aimed at improving reproductive and maternal health worldwide. Our mission is to deliver a world where every pregnancy is wanted, every childbirth is safe and every young person's potential is fulfilled.

Job Information

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    Duty Station Kathmandu
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    Type of Appointment Full time
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    No. of Openings 1 opening
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    Salary Negotiable / Monthly
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    Job Level : Mid-Level
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    Job Experience : 6+ years
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    Job Category UN | United Nations
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    Job Qualification : Related Field
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    Posted Date : Oct 24, 2021

Job Description

* No expectancy of renewal in accordance with UN Staff Regulation 4.5

Organizational Setting
The Position:

The ICT Associate position is located in Kathmandu in Nepal Country Office (CO). The incumbent reports to the International Operations Manager and may be responsible for supervising other support staff in the team. The ICT Associate assists in the implementation of ICT policies and standards, provides ICT and administrative support services and daily technical support to end users and is forward looking by supporting the management with planning and implementation.

How you can make a difference:

UNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person's potential is fulfilled. UNFPA’s strategic plan, focuses on three transformative results: to end preventable maternal deaths; end unmet need for family planning; and end gender-based violence and harmful practices.

In a world where fundamental human rights are at risk, we need principled and ethical staff, who embody these international norms and standards, and who will defend them courageously and with full conviction.

UNFPA is seeking candidates that transform, inspire and deliver high impact and sustained results; we need staff who uphold the values enshrined in the United Nations Charter, who are transparent, exceptional in how they manage the resources entrusted to them and who commit to deliver excellence in programme results.

Job Purpose:

You will support the management of the organisation’s resources, assisting in implementing ICT standards and applications, managing data, information and workflow. You will provide ICT and administrative support services and daily technical support to Nepal CO staff.

Main Tasks & Responsibilities

  • Supporting the implementation of ICT management systems and strategies; complying with corporate information technology standards for the CO, supporting the use of Enterprise Resource Planning systems and Cloud-based systems/resources for improved business results and improved client services;
  • Ensuring effective functioning of CO hardware and software packages; performing technical functions, including assisting with the installation and repair of commercial and in-house hardware and software applications; assisting with routine repairs, application management, maintaining IT/supplies inventory; monitoring of server traffic and performance; provision of support in backing up and restoring files, and virus prevention; responds to user needs and questions;
  • Ensuring ICT security through restriction of administrative rights to prevent the loading of unauthorised software; ensuring the office IT security hardware and software are up- to-date at all times, including virus/malware detection, removal and prevention; ensuring that desktops, laptops and server passwords and related policies are in line with established corporate standards;
  • Supporting networks/internet administration, ensuring optimal performance at all times, including the establishment of offsite backup, backup logs and restoration procedures; trouble-shooting network problems and responding to user needs regarding network access or issues;
  • Providing administrative support by managing software, hardware and parts, including the maintenance of an up to date inventory of IT resources; maintaining CO databases and providing orientation and coaching to staff; maintaining a library of ICT related reference materials; preparation of statistical reports as required.
  • Coordinate with the Regional ICT Specialist during implementation of corporate ICT rollouts.
  • Ensuring and supporting optimal performance of phones, teleconferencing, webinars, video conferencing and other communications.
  • Is forward looking and supports the management for purchase and installation of software/hardware in line with organisational specifications to strengthen and allow the office to perform at an optimal level.
  • Is able to support the office with procuring and maintaining of security related software/hardware which could include CCTVs, CCTV software and hardware.
  • Liaise with Electrical Engineers/Technicians or electricians to ensure that office electrical load and capacities are always relevant; generators/solar systems are maintained and performing at optimal levels; maintains a stock of supplies and spare parts as part of office continuity plans; keeps a record/log of maintenance, and ensure timely procurement of necessary maintenance and parts.
  • Represents UNFPA in Operations Management Team working groups and inter-agency meetings, including for Business Operations Strategy activities.
  • Performs any other duties assigned by the Country Office leadership.

Required Qualification & Experience


  • Completed Secondary Level Education required. University Degree in Computer Science desirable.

Knowledge and Experience:

  • Relevant certifications in hardware and software management and application including Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA);
  • 6 years of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based and Cloud-based packages/applications;
  • Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP;
  • Working experience in ICT humanitarian response is a plus;
  • Experience in client support, such as, a Helpdesk or User Support Unit.


  • Fluency in oral and written English and Nepali. Other UN languages are an asset.

Required Competencies


  • Exemplifying integrity
  • Demonstrating commitment to UNFPA and the UN system
  • Embracing diversity in all its forms
  • Embracing change

Core Competencies:

  • Achieving Results
  • Being Accountable
  • Developing and Applying Professional Expertise/Business Acumen
  • Thinking analytically and Strategically
  • Working in Teams/Managing Ourselves and our Relationships
  • Communicating for Impact

Functional Competencies:

  • Managing the organization’s resources
  • Developing ICT standards and applications
  • Managing data, information and workflow


How to Apply

UNFPA has established an electronic application management system. This allows applicants to create a candidate profile, which can be updated regularly and submitted for more than one vacancy.

Download the Step by Step Guide to Applying in the E-Recruit System of UNFPA at http://www.unfpa.org/employment. 

Please print out the Guide for your reference during the registration and application process.

Notice: There is no application, processing or other fee at any stage of the application process.  UNFPA does not solicit or screen for information in respect of HIV or AIDS and does not discriminate on the basis of HIV/AIDS status.