Head of Corporate Services

Job Description

Note : All applicants are required to mandatorily fill the complete online application form including the employment and educational details, motivational segment and the competency based questions. We will be thoroughly reviewing the application forms only for all the required details. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.

Please note that due to Covid-19 outbreak, the start date of employment mentioned in the advert is tentative, subject to normal business of British High Commission. All recruitment campaigns will remain open for applications, we will progress the recruitment process as swiftly as possible and continue to review all applications, monitor progress and developments. We will be in touch with you for the interviews/ should there be further updates on the application, however given the circumstances, kindly expect some delay in response and please reach out to if you have any further questions.

Please Note: This is a fixed term position for a period of 1 year with possibility of renewal.

Main purpose of job:  

To provide strategic direction to corporate services; leading an efficient, cost effective and professional team to deliver all services to the partners (from across the UK government) on the platform.

As the driving force for corporate delivery, the jobholder will be a core member of the senior leadership team and management board providing corporate, financial and local insight to inform decision making.

This role will lead and develop a diverse team of 38 corporate staff, with oversight of outsourced service providers.

Roles and Responsibilities:

Strategic Planning and Leadership 30%

• To provide strategic leadership and planning in support of the corporate agenda including the country business plan and risk management.
• Act as trusted advisor to local leadership and partners on the platform ‘horizon scanning’ locally to enable proactive resource and activity planning with the Regional Corporate Services Lead.
• Manage the platform (currently supporting 2 partners) and support regional teams, influencing at a senior level to maintain and strengthen inclusiveness.
• Actively build and deepen relationships with key stakeholders internally, within regional and global hubs and with external partners (at other diplomatic missions, government departments and suppliers) to maintain informed and current corporate knowledge.
• Ensure local policies are reviewed and aligned to global and local requirement and adopted by all partners on the platform.
• Lead and monitor the delivery of services against the local corporate services charter.
• Run improvement programme for corporate services for the Nepal One HMG platform, ensuring it has the resources necessary and service delivery meets required standards as set out in post SLAs and CS charter.

People 20%

• Lead on the overall employer proposition, including terms and conditions of service and pay and benefits for locally employed staff (LS), ensuring compliance with local labour law.
• Provide guidance and act as an escalation point on sensitive staff matters for diplomatic and LS, including management issues and dispute resolution, engaging with specialist HR functions where necessary.
• Champion and embed a collaborative and inclusive culture.

Team Delivery 40%

• Oversee all corporate delivery across finance, HR, protocol, Transport, Estates and IT. Work closely with the regional HR, finance and procurement hubs and the Global Processing Transaction Centre (GTPC).  Ensure full use of self-service access to corporate services and regionalised services.
• Direct the management of the estate, ensuring that UK and local standards are met through planned and reactive maintenance and in compliance with corporate procedures, including local and UK health and safety regulations and policy.
• Act as the ‘intelligent client’, identifying requirements, appropriate service level agreements and key performance indicators to manage and monitor supplier contracts.
• Oversee the local delegated budget in accordance with corporate policies to ensure on-budget expenditure and value for money.
• Instil a continuous improvement mentality within the team, leading on corporate projects and the change management required to deliver them.

Resilience 10%

• Respond to operational crisis, providing leadership and flexing team prioritisation as required.
• Ensure cross training within corporate services roles to provide resilience within the teams and across the region.
• Work with the Regional Corporate Services Lead to plan long term resource and development needs.
• Ensure wellbeing and engagement are maintained within the corporate services team, seeking regular feedback and embedding the values of resilience and respect.

Resources managed: 

• Manage a team of 38 with direct line management responsibility for three 3 LE members of staff.
• Oversight of local budget

Language requirements: 

Language: English & Nepali

Level of language required: Good

SALARY PACKAGE

For British Embassy candidates, the Local Staff BE Terms & Conditions will apply. Basic salary will be NPR 235,482 per month.

The successful candidate will be provided with annual leaves, maternity/paternity and membership in the Embassy medical benefits scheme as per the Terms & Conditions of Services. The British Embassy in Kathmandu is part of a worldwide network of 240 Posts, representing British political, economic and consular interests overseas.

This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCO has anywhere across the globe. We are aiming to make it the best. The British Embassy is an equal opportunities employer and does not discriminate on grounds of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation.

Required Qualification & Experience

Essential Qualification & Experience:

• At least three years of progressive middle management experience working for international organisation, preferably with direct involvement in HR and /or Finance policy and implementation
• Experience in managing cross functional teams
• High levels of discretion, with a resilient, flexible and ‘can do’ attitude
• Able to challenge and influence senior stakeholders
• Experience in managing suppliers and outsourced service delivery

Desirable:

• CIPD certified
• Embassy corporate service management experience
• Master’s degree or equivalent in Business Administration , Public Administration , Finance HR or other related field

Required competencies  

How to Apply

Please note applications without (a), (b) and (c) will not be considered.

a)    Complete the Online Application Form.

b)    Attach a detailed CV.

c)    Complete the Motivation Segment and competency based question in the Online Application Form.

Internal candidates applying for this position need to upload their appraisal forms for the previous 2 years (if applicable) and also inform their current line managers. Else the application will not be considered.

We will accept only online applications by ­­“23 June 2021 till 23:55 Kathmandu Time Zone”.

Please Note:

• Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.
• Only shortlisted candidates will be contacted and no telephone enquires will be dealt with.
• The appointment will be subject to Police Verification and other checks including references, educational and professional (for external candidates).

We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.

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