Digital Executive

Daraz

Launched in 2012, Daraz is South Asia's online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering ecommerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household…

Job Information

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    Duty Station Kathmandu
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    Type of Appointment Full time
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    No. of Openings 1 opening
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    Salary Negotiable / Monthly
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    Job Level : Mid-Level
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    Job Experience : 1+ Years
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    Job Category Digital & Social Media Marketing
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    Job Qualification : Bachelor
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    Posted Date : Aug 30, 2021

Job Description

  • Learn Daraz systems and processes as and when guided
  • Assist Digital customers with any questions or issues that arise with their accounts via email, social media and live chat
  • Respond to customer support inquiries as quickly and accurately as possible
  • Answer to customer queries and complaints as per Daraz Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process
  • Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up
  • Suggest improvement areas as per customer feedback and self-analysis
  • Maintain interaction quality and productivity as per the set KPI targets & ensure company compliance

Duration: 1-2 Months
Working hours: 9 ( 1 hour lunch break in between)
Shifts:     

  • 7 am to 4 pm
  • 9 am to 6 pm
  • 12 pm to 9 pm

Required Qualification & Experience

  • Bachelor Degree in any relevant field
  • Work exposure/ past experience in related field will be an extra advantage
  • Good in Nepali and English verbal/written communication
  • Ability to work in fast-paced and pressured environment while remaining proactive, resourceful and efficient
  • Strong organization skills with a problem-solving attitude
  • Well-versed in Microsoft office tools
  • Excellent written communication skills
  • Having personal bike/scooter and valid driving license will be preferred
  • Should be flexible to work in any of the three shifts

How to Apply

To apply, please CLICK HERE