Customer Support Representative (CSR)

Sagoon Nepal

Sagoon – an everyday household name in South Asia is becoming a favorite social media platform among the young population in Nepal and India. Thousands of users are joining Sagoon daily to Connect with friends, Share knowledge & experience, and Earn smart coins while spending time on the platform. The experience becomes more flattering with features like trending videos and mood…

Job Information

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    Duty Station Sanepa
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    Type of Appointment Full time
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    No. of Openings 2 openings
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    Salary 15000-22000 / Monthly
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    Job Level : Entry Level
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    Job Experience : 1+ Years
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    Job Category Sales and Marketing
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    Job Qualification : Bachelor
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    Posted Date : Oct 19, 2021

Job Description

We are seeking a Customer Support Representative (CSR) to join our team.

You’ll represent the company by providing service through interacting, answering queries, resolving issues, enhancing customer experience and improving credibility and creating customer loyalty. You’ll directly report to the Business Manager.

What is Sagoon?

Sagoon (Company) is incorporated in the United States, India, and Nepal – a social commerce platform, focused on gifts and coupons for socializing.

The platform has over 7 million users. Our users discover and share stories that interest them in texts, photos, and videos and earn FREE Smart Coins to shop in our partners’ stores.

Here is the Link Reference for more details:

Required Qualification & Experience

 What do you have to perform?

  • Handling calls/emails of the customers/clients related to their orders, requests and complaints
  • Interact with Clients/investors/Users in relation to their Queries/Complaints as an effective communicator
  • Coordinate with customers for delivery
  • Packaging gift items and assisting in scheduling pickup for delivery
  • Working on Sagoon customer support portal
  • Take customer feedback on their experience and report it to the operation team
  • Creating and maintaining data reports then sending it to the reporting Manager

What Skills do you need to possess to perform the job?

  • Bachelor’s running or  Graduate preferred in Management or any related field
  • Minimum 1+ or 2 years of hands-on experience in Customer Support
  • Should have good knowledge of Email, Internet and handling phone calls
  • Detail Product Knowledge
  • Patience and ability to remain calm in stressful situations
  • Excellent verbal communication and problem-solving skills
  • Excellent customer service skills

Perks of working with us:

  • Chance to work closely with the core team and founders
  • Opportunity to build the market from scratch
  • Opportunity to get the company’s Employees Stock option plan
  • A motivating, innovating and productive environment to work

We care about you. We offer:

  • Medical & Accidental Insurance
  • Paid leaves and Public holidays
  • Provident Fund
  • Gratuity Fund
  • Festival Bonus
  • Competitive salary and regular salary reviews
  • Tea & Coffee
  • Encourage cross team learning and training opportunity
  • 5 work days (9 working hours) and relax on weekends
  • A vibrant and active culture including team lunches & Dinner, happy hours, movie nights, sporting events, and a book club.

How to Apply

If the vacancy appeals to you and matches your interest, send an email to hr@sagoon.com. The email should include the following:

  • Your CV/Resume
  • The position you are applying for as the subject

We are an equal opportunities employer. We thrive on inclusivity here at Sagoon. We believe in creating a workplace where our people feel included, respected, valued and facilitate an environment which fosters innovation and creativity.