Customer Services Executive

The British Council

The British Council has had a presence in Nepal since 1959. The British Council office in Nepal has been active in improving the teaching and learning of English, education sector projects and partnership programs, education promotion, UK examination and policy dialogue activities. British Council has also delivered range of Skills programmes in South Asia.

Job Information

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    Duty Station Kathmandu
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    Type of Appointment Full time
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    No. of Openings 1 opening
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    Salary Negotiable / Monthly
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    Job Level : Mid-Level
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    Job Experience : As Per Job Detail
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    Job Category Customer Care & Service
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    Job Qualification : Bachelor
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    Posted Date : Apr 20, 2022

Job Description

Pay band: PBJ Local contract

Location: Kathmandu

Department: Customer Service, Nepal

Contract type: Full Time

Duration: Fixed Term- 2 years with possibility of extension

Last date to apply: 26 April 2022

Required Qualification & Experience

  • Legal right to work in Nepal
  • Competency in written and spoken English: Proficiency in Nepali
  • Graduate Degree or relevant qualification
  • Some relevant work experience in a customer-focused environment or equivalent vocational training. Experience of multi-national or hospitality/ international work environment would be desirable
  • Good written and oral language skills.
  • Familiarity with the departmental procedures, policies, guidelines, and SLAs.
  • Knowledge of a range of standard computer software (e.g., Microsoft Office suite)
  • Knowledge of British Council products and services would be desirable
  • Sales / Telesales experience
  • Cash handling experience

How to Apply

To apply (external candidates)