Customer Service Representative

Innovate Nepal Group

Established in 1996, we are one of the fastest growing group into international education in Nepal offering world-class IT and Business courses for Bachelors’ & Masters’. We, ING are expanding our footprint into various locations. We believe that building and providing value to our employees, students and partners are of utmost importance. Therefore, we are continually striving to provide them with top-notch result…

Job Information

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    Duty Station Kathmandu
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    Type of Appointment Full time
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    No. of Openings 1 opening
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    Salary Negotiable / Monthly
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    Job Level : Entry Level
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    Job Experience : 1+ Years
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    Job Category Customer Care & Service
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    Job Qualification : Bachelor
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    Posted Date : Jun 12, 2022

Job Description

We are looking for someone with pleasant personality and dynamic professional attitude for our organization.

Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure that we provide professional and friendly service to all our customers.

Responsibilities:

  • Ensure timely and accurate customer service.
  • Maintain positive, empathetic and professional attitude towards customers all the time.
  • Respond to questions and concerns about the organization and guide them to the concerned department if they have any queries.
  • Handle complaints and specific customers’ requests.
  • Keeping records of customer’s interactions, phone calls, and complaints.
  • Maintain an organized and comprehensive filing system.
  • Maintain required pars of customer services department.
  • Troubleshoot emergencies
  • Perform and undertake all other duties and responsibilities as requested by the Immediate Supervisor.

Required Qualification & Experience

Education:

  • Minimum Bachelor’s degree.
  • Must be able to read, speak, write, and understand the primary language used in the workplace.

Experience:

  • Proven work experience as a Customer Service Officer with office management and general administrative tasks.

Job Specifications

  • Proficiency in English (oral and written)
  • Solid knowledge of MS Office, particularly Excel and Word
  • Excellent communication and people skills
  • Good organizational and multitasking abilities.
  • Problem-solving skills

How to Apply

If you believe, you have what it takes to innovate the future of learning, share your story with us by ‘Clicking Here’.

In case of any queries, kindly contact us at 9801022188 or 9801022177