Customer Care Specialist

Home Loan Experts

Home Loan Experts is the top specialist mortgage company in Australia with rapidly growing offices in Sydney and Kathmandu. Having settled over $2 billion home loans, we are the leading financial service provider in Australia.

Job Information

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    Duty Station Kathmandu
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    Type of Appointment Full time
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    No. of Openings 8 openings
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    Salary 35000 / Monthly
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    Job Level : Entry Level
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    Job Experience : Not Required
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    Job Category Customer Care & Service
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    Job Qualification : Bachelor
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    Posted Date : Jul 07, 2021

Job Description

What will you be doing? 

  • Answering and resolving customer’s queries and issues.
  • Handling the objection from clients effectively.
  • Managing and handling administrative tasks of customer care team to maximize customer retention and growth.
  • Creating Post settlement leads.
  • Providing excellent customer experience to both internal and external customers.
  • Other tasks related to customer care.

Why join us? 

  • A secure long-term role.
  • Work with the very best in the industry.
  • A competitive monthly salary.
  • Paid annual leave and sick leave.
  • 5- day work week except for the first Sunday of each month (for Team Building activities and learning).
  • Training and Development budget just for you.
  • Book Bonus – we pay you to read! (for all the book worms).
  • Office sponsored ‘Employee Assistance Program’ to take care of your mental health.
  • Accidental and Medical Insurance (for you and 2 of your loved ones)- we’ve got you covered!
  • Gifts, Parties, and events – we want you to have some fun at work!
  • Free breakfast every day (when the office resumes).

Work hours: 6:00 am to 2:00 pm including a 1-hour lunch break.

Required Qualification & Experience

Whom will you be working with? 

  • Our dynamic Customer Care Team.

Key Skills and Qualifications: 

  • 1 year in a client-facing role (Freshers can be considered).
  • Experience in Customer service dealing with international clients.
  • Customer service.
  • Excellent communication skills, both written and verbal.
  • Meticulous attention to detail.
  • Able to work with minimum supervision.
  • Ability to work under pressure.
  • Great attitude.
  • Driven / Strong desire to learn.
  • Results /Solution-focused.
  • Team player and Problem Solving.
  • Prompt and proactive.

How to Apply

Visit hlenepal.com.np and homeloanexperts.com.au to know more about us!

Sounds like an opportunity for you? Send us your resume and cover letter to recruitment@homeloanexperts.com.au with the subject line “Career: Customer Care Specialist”,addressing all the essential requirements.

Due to the high volume of applications received, we regret that only short-listed candidates will be contacted.