Call Medical Assistant

IOM Nepal

The International Organization for Migration (IOM) - a related organization of the United Nations - is the leading intergovernmental organization in the field of migration. It works to meet the growing operational challenges of migration, advance understanding of migration issues, encourage social and economic development through migration and uphold the well-being and human rights of migrants.

Job Information

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    Duty Station Kathmandu
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    Type of Appointment Full time
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    No. of Openings 1 opening
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    Salary Negotiable / Monthly
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    Job Level : Mid-Level
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    Job Experience : 4+ year
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    Job Category Development & Project
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    Job Qualification : Bachelor
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    Posted Date : Jan 19, 2022

Job Description

International Organization for Migration (IOM) is looking for suitable candidate for the position of On Call Medical Assistant (Call Center) to assist IOM Call Center, according to the Post Description below. Interested applicants are invited to apply by 31.01.2022 at the latest, referring to the Call for Applications reference code.

Reference Code: CFA-01/2022

Position Title: On Call Medical Assistant (Call Center) 

Position required: 10 positions

Duty Station: Kathmandu

Type of Appointment: Hourly Contract UG,

Estimated Starting Date: As soon as possible

Closing Date: 31 January 2022


IOM, as the leading UN agency in the field of migration, works closely with governmental, intergovernmental, and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. 

IOM is committed to a diverse and inclusive work environment. Applications are welcome from internal and external candidates, particularly qualified female candidates.

Under the overall supervision of the International Migration Health Officer (IMHO) and the direct supervision of the Senior Medical Admin Assistant, the successful candidate will be responsible for providing information relevant to Health Assessment Programs, Applicant processing and other IOM services to the migrants.

Core Functions / Responsibilities:

  1. Provide immigrants information regarding health assessments by phone.
  2. Register the migrants in the IOM database, schedule and confirm medical appointments and receive and communicate messages for medical staff and beneficiaries.
  3. Prepare master lists of migrants scheduled for health assessment processing and submit them to respective service providers / relevant persons as required.
  4. Maintain daily statistics related to health assessments and update the records.
  5. Contribute to customer satisfaction evaluations.
  6. Any other duties within the incumbent’s capabilities as assigned by Supervisor.

Required Qualification & Experience


  • Bachelor’s degree from accredited Institute with at least two years of relevant work experience, or
  • Completed High School degree with at least 4 years in relevant work experience.


  • High computer literacy in Windows and MS Office is mandatory, knowledge of web page design would be an asset.
  • Knowledge of medical terminology, as well as previous secretarial and archival experience will be an advantage.
  • Previous working experience with NGOs or international organizations will be an advantage.


  • Fluency in English and Nepali is required. Proficiency in other languages is an   advantage

How to Apply

Interested Candidates are requested to submit their application indicating clearly the position applied, CFA reference number with three references to the following address: Human Resource Department, International Organization for Migration, P.O. Box 25503, Baluwatar, Kathmandu or email to by 31 January 2022. Only short-listed candidates will be called for interview.