Business Support Manager

Home Loan Experts

Home Loan Experts is the top specialist mortgage company in Australia with rapidly growing offices in Sydney and Kathmandu. Having settled over $2 billion home loans, we are the leading financial service provider in Australia.

Job Information

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    Duty Station Lalitpur
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    Type of Appointment Full time
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    No. of Openings 1 opening
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    Salary Negotiable / Monthly
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    Job Level : Mid-Level
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    Job Experience : 2 + Years
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    Job Category Sales and Marketing
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    Job Qualification : Bachelor
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    Posted Date : Dec 03, 2021

Job Description

HLE Nepal is an Australian mortgage company with a difference: our mission is to operate ethically for the benefit of society. That includes our customers as well as our employees. Our team of ex-credit officers, property addicts, and finance gurus have been punching way above their weight in the broking industry for over 10 years. How good are we? Over AUD $2 billion in settled loans.

We have two offices; one in Australia and another one in Nepal and most importantly we grew to over 400 happy employees and we still intend to grow, pandemic or not! That’s because our employees share the value of training and professional development so that we can continue to help Australians in tough situations with home loans as well as lead the way to produce a professional workforce in Nepal.

Who you are:

If you are someone who is a people person with great leadership and managerial skills, this role is for you. Your major role is to manage and coordinate teams and partners to ensure that the objectives of HLE and the offshore partners have been met to increase our support service portfolio. You will actively work on process optimization and develop quality improvement programs to align with ongoing strategic imperatives that brand us as boutique outsourcing solutions for Australia’s mortgage industry.

At HLE Nepal we pride ourselves on our work culture and great career growth opportunities. You will also be part of the bigger picture in getting our Australian clients into their dream homes.

Some of your major deliverables are:

  • Be part of Outsourcing vision & business plan
  • Grow long-term relationships with clients and capitalize on future opportunities
  • Manage the day-to-day operational and tactical aspects regarding outsourcing services
  • Manage scope and mitigate the risk of the Outsourcing model
  • Analyze profitability, revenue margins, and utilization across outsourcing partners
  • Liaise with Accounts to ensure we collect revenue in time
  • Review performance and conduct progress updates for direct reports on the basis of HLE’s performance review calendar
  • Regularly communicate to partners on the progress of the team and any challenges they are facing
  • Seek feedback from partners and use this to improve our services

Required Qualification & Experience

  • At least two years of experience at the Managerial level in an international/multinational company.
  • At least 1 year of experience in managing managers
  • Excellent English communication skills, both written and verbal, and a good rapport building ability
  • A degree in Management, Business Administration or Business Studies
  • Having an entrepreneurial mindset, self-driven & resilient would be great

What’s in it for you?

At HLE we love the work we do and the colleagues we work with. We offer great growth and amazing career advancement opportunities for our employees. Although we work in a high-paced environment and work can get really hectic at times, we offer flexible working hours to maintain that very important work-life balance. Of course, we love to have fun too so we have team-building activities, team lunches and take every opportunity to celebrate our wins!

Oh did we mention, we only work 5 days a week? Mon- Fri.

Besides the list of benefits that the Labour Law mandates, we also offer;

  • COVID-19 leaves
  • Annual Flu shots
  • Hybrid Workplace
  • Partially paid internet service while working from home
  • Book Bonus – you get paid for reading!
  • Customer Referral – Refer your friends and relatives in Australia to use our services and we’ll reward you!

Work Hours: 6:00 am to 2:00 pm, non-negotiable. (including 1-hour lunch break)

What’s it like to work there?

When you join HLE, Nepal – you are joining a friendly, switched-on team working towards a single purpose of helping our Australian clients get their dream home. Along the way, we will also grow and develop you personally and professionally. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity, learning, and growth. And one where everyone belongs.

How to Apply

If this role sounds like you, just click on the APPLY NOW button below or go to our career page ( and apply directly via our website.