Broker Support Officer

Sage Home Loans

We are a Mortgage (Home Loan) Broking service specialising in residential lending based in Sydney, Australia (Founded in 2011). At Sage Home Loans, we pride ourselves on providing exceptional customer service to our clients during their home buying journey & beyond. We are a small team of motivated Individuals bringing our best in every day & supporting each other to strive for the best. We operate…

Job Information

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    Duty Station Kathmandu
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    Type of Appointment Full time
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    No. of Openings 4 openings
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    Salary 30000-60000 / Monthly
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    Job Level : Mid-Level
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    Job Experience : 1+ Years
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    Job Category Admin & Management
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    Job Qualification : Bachelor
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    Posted Date : May 10, 2022

Job Description

We are looking for a friendly, experienced, driven and hardworking team member to assist in all aspects of our customers home loan journey. You must be driven,  punctual, a team player and someone with a keen eye for attention to detail. If you are looking for the next step in your career and have a passion for helping customers achieve their dreams then this could be the role for you. You will be working from our  Nepal office to provide genuine quality support and assistance to our clients,  lenders, and brokers in Australia reporting to our Nepal Office Operation Manger.

Key responsibilities will include:  

  • Handling all inbound & outbound calls
  • Collecting, compiling, checking & quality assuring client information & files
  • Working closely with the broker to retain existing client
  • Undertaking post settlement maintenance tasks
  • Follow up any customer enquiries efficiently and professionally
  • Processing & managing loan applications from Checklist to Approval
  • Maintain and update online system including CRM system
  • Liaising and updating clients throughout the loan process
  • Ensuring all loan submissions are compliant with lender policies
  • Administering loan application from formal approval to settlement
  • Following up on the status of applications with lenders
  • Liaising with lenders, solicitors, accountants and appropriate third parties to  ensure timely & smooth settlements
  • Assisting client to sign lender loan agreements
  • Handle construction loan and assist clients with progress payments
  • Any other ad-hoc duties as per business requirement

What’s on Offer? 

  • Opportunity to join a great team where you will feel like part of the team  instantly with access to training and development opportunities
  • Excellent company culture with a friendly and professional approach   Ongoing career progression within a growing business
  • Performance based annual remuneration review
  • Negotiable salary package as per skills & experience of the right candidate

Required Qualification & Experience

  • Driven and motivated to build ongoing relationships with referral partners  and clients
  • Impeccable integrity to handle confidential data in an ethical and  professional manner
  • Demonstrate a strong customer focus with a positive, can-do attitude
  • Proactive, quick learner and self-motivated
  • Excellent spoken and written communication skills
  • Excellent customer service & time management skills
  • Excellent analytical skill and good with numbers
  • High attention to detail and ability to prioritise well
  • Ability to follow instructions and work autonomously to achieve deadlines
  • Ability to work closely with a diverse and cross-cultural team
  • Highly competent in MS office, in particular Outlook, Word & Excel
  • Highly punctual, reliable, and organised
  • Capacity and willingness to learn and self-develop
  • Proven ability to multi-task, work under pressure and limited supervision
  • Previous experience in sales & customer service preferrable
  • Experience working with digital financial systems and good computer skills
  • Minimum 1 years’ experience within a similar role in banking/broker  support
  • You must have successfully completed minimum bachelor’s degree
  • You must be able to fluently speak Nepali & English both languages

How to Apply

If you have the skills, experience and all-round passion to be a successful member of our team, we would love to hear from you!

Please click the “APPLY” button or email to and attach your CV and a detailed cover letter outlining your relevant experience and why you are the ideal candidate, before the 20th of May 2022.