Associate Client Support Specialist

Pioneer Solutions Nepal

Pioneer Solutions Nepal is a wholly owned subsidiary of Hitachi ABB Power Grids. Hitachi ABB Power Grids is a global technology leader with a combined heritage of almost 250 years, employing around 36,000 people in 90 countries. Headquartered in Switzerland, the business serves utility, industry and infrastructure customers across the value chain, and emerging areas like sustainable mobility, smart cities, energy…

Job Information

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    Duty Station Kathmandu
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    Type of Appointment Full time
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    No. of Openings 2 openings
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    Salary Negotiable / Monthly
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    Job Level : Entry Level
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    Job Experience : Not Required
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    Job Category IT and ICT Engineering
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    Job Qualification : Bachelor
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    Posted Date : Oct 28, 2021

Job Description

  • Work closely with Business Analytics, Development, Quality Control and System Administration teams to ensure resolution of any client issues or questions
  • Act as “first line of defense” for client questions and technical issues
  • Respond to client inquiries with timeliness and professionalism
  • Advocate on behalf of clients and collaborate with other internal teams on process improvements to enhance the client experience
  • Preparation of documents as per the requirement

Besides offering a stimulating learning experience and a competitive pay, Pioneer also offers many benefits and perks including:

  • 5 working days/week
  • Lunch Allowance
  • Travel Allowance
  • Festival Allowance
  • Paid Leaves
  • Social Security Fund
  • Accidental & Medical Insurance Coverage
  • Work from Home Facility
  • On-site Work Opportunities
  • Global Exposure

Required Qualification & Experience

  • Bachelor’s degree in any discipline or equivalent (Freshers and candidates awaiting results can also apply)
  • Should have an excellent command in written and spoken English
  • Should have sound knowledge of Microsoft Office Applications
  • Basic knowledge of on-screen capture and video editing tools is a plus
  • Flexible to work on morning, day ,evening  and night shifts
  • Flexible to work during weekends and holidays
  • Multitasker and a good team player with ability to handle work pressure

How to Apply

Interested candidates can send their CV and Cover Letter to Please clearly mention the position that you are applying for. For e.g.: Application for the position of ‘ Associate Client Support Specialist’.

Only those applications meeting the above-mentioned criteria will be shortlisted and called for interview.