AI Trainer

Daraz

Launched in 2012, Daraz is South Asia's online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering ecommerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household…

Job Information

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    Duty Station Kathmandu
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    Type of Appointment
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    No. of Openings 1 opening
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    Salary Competitive /
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    Job Category IT and ICT Engineering
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    Posted Date : Jun 02, 2021

Job Description

Job Description

  • Learning about business resolutions available to customer
  • Developing chatbot conversation flows to improve access to aforementioned resolutions
  • Continually analyzing interactions to identify gaps and refining content through UX experiments, user feedback, and analysis of performance metrics

Benefits:

  • An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
  • Work closely with country and group level management to build e-commerce in Nepal
  • Hands-on experience in leading a team and growing a business
  • Five days working week (Monday to Friday)

Benefit Package: Social security fund, employee discount voucher, mobile top ups and data pack, accidental insurance, medical insurance, full annual health check-up

Required Qualification & Experience

Qualification & Other Specification

  • Bachelor Degree in IT, computer science, or equivalent work experience.
  • 2+ year of experience in business operations or customer experience unit
  • Good content writing/conversational interface skills
  • Experience writing functional tests
  • Ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities
  • Quick and self-motivated learner
  • Can solve problems using own critical thinking skills, with emphasis on innovation
  • Ability to work independently and proactively manage schedule and workload to meet and set deadlines

Importantly, we look for someone who will live by our values that define everything we do:

  • Customer commitment
  • Teamwork
  • Embrace change
  • Integrity
  • Ownership

How to Apply

To apply , please CLICK HERE